[WATCH] Customer Success as Your Revenue Growth Engine

Who hasn’t heard of Totango? Chances are that most of you reading this have, and therefore will have heard of Guy Nirpaz, Totango’s founder and CEO. Guy is a leader in Customer Success innovation and through this wonderful Prezi presentation, CSMs gain a great understanding of the true potential of investing in customer success.

Before you dig in, though, check out this churn-reduction solution. 

The Prezi discusses the various ways to plan, forecast and influence the continued revenue from our existing customers – a key outcome of Customer Success.

In addition it compares the classical customer journey to one with integrated customer success strategy. Needless to say; the results speak for themselves. Guy even placed a few examples from some famous firms.

A must watch – Short and to the point.


Mark Silver is the Lead Author and Editor of SuccessFULL. SuccessFULL was created in order to be a spurce of news on the fascinating developing world of customer success. On SuccessFull, Mark shares his thoughts on customer success issues, with the hopes to foster a discussion and interaction with anyone interested. The goal of the blog is not to one-directionally publish information, but to create a full engagement between many voices, so that we can all learn from each other.