Who hasn’t heard of Totango? Chances are that most of you reading this have, and therefore will have heard of Guy Nirpaz, Totango’s founder and CEO. Guy is a leader in Customer Success innovation and through this wonderful Prezi presentation, CSMs gain a great understanding of the true potential of investing in customer success.
Before you dig in, though, check out this churn-reduction solution.
The Prezi discusses the various ways to plan, forecast and influence the continued revenue from our existing customers – a key outcome of Customer Success.
In addition it compares the classical customer journey to one with integrated customer success strategy. Needless to say; the results speak for themselves. Guy even placed a few examples from some famous firms.
A must watch – Short and to the point.