[VIDEO] The Most Unexpected Way to Explain Customer Success

Dreams do come true!


Gainsight did what many were not expecting. During this year’s Pulse conference, one of the world’s premier customer success conferences, the audience had a huge surprise in store when the first keynote speaker came on stage.

To answer some of the toughest questions that CSMs face today – such as what customer success even means or why efficient onboarding is important, Gainsight decided to use an on stage musical parody of some Disney’s most popular movies. Take a look and have a laugh for yourself!



No doubt Gainsight did an excellent job for entertaining its audience, but they also did an amazing job distilling and explaining the essence of customer success in an easy digestible, relatable, and extremely memorable way.



Mark Silver is the Lead Author and Editor of SuccessFULL. SuccessFULL was created in order to be a spurce of news on the fascinating developing world of customer success. On SuccessFull, Mark shares his thoughts on customer success issues, with the hopes to foster a discussion and interaction with anyone interested. The goal of the blog is not to one-directionally publish information, but to create a full engagement between many voices, so that we can all learn from each other.