This video from the Customer Success Summit 2015 offers many valuable insights to viewers about the future of customer engagement and success. In the video, Adele Sanchez, Director of Training and Support at Revinate, speaks about her experience with WalkMe’s onscreen guidance technology to better onboard users to their new UI. Revinate launched WalkMe in coordination with the launch of their new user interface. As soon as a user logged in, they were taken step-by-step through their new environment. The results were clear and tangible: Users were set up for success and onboarded in less than 30 seconds.


Mark Silver is the Lead Author and Editor of SuccessFULL. SuccessFULL was created in order to be a spurce of news on the fascinating developing world of customer success. On SuccessFull, Mark shares his thoughts on customer success issues, with the hopes to foster a discussion and interaction with anyone interested. The goal of the blog is not to one-directionally publish information, but to create a full engagement between many voices, so that we can all learn from each other.