The 7 Causes of SaaS Customer Churn and How Customer Success Helps Preventing It

Our customers are smart. They know what they want, they know how much they want to pay for it, and they know how much is too much. With the ever growing social networks, churn, which was always an important issue, becomes a bigger challenge than ever.

In this infographic, John Rode presents 7 main reasons to churn, and how to overcome them. John sees churn as a weed – you might not notice the seeds being planted, but after a while – you might see you roses starting to wither.

By using your customer success team in the right manner – you can stop the bad seed from ever being planted and reduce churn significantly.








Mark Silver is the Lead Author and Editor of SuccessFULL. SuccessFULL was created in order to be a spurce of news on the fascinating developing world of customer success. On SuccessFull, Mark shares his thoughts on customer success issues, with the hopes to foster a discussion and interaction with anyone interested. The goal of the blog is not to one-directionally publish information, but to create a full engagement between many voices, so that we can all learn from each other.