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Mark Silver

Mark Silver is the Lead Author and Editor of SuccessFULL. SuccessFULL was created in order to be a spurce of news on the fascinating developing world of customer success. On SuccessFull, Mark shares his thoughts on customer success issues, with the hopes to foster a discussion and interaction with anyone interested. The goal of the blog is not to one-directionally publish information, but to create a full engagement between many voices, so that we can all learn from each other.
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Tags: customer loyalty

Earning Customer Loyalty – The Complete Guide

Posted by Mark Silver on July 1, 2015 Posted in Customer Success

Building customer loyalty is hard; but it is would eventually result in establishing credibility and trust to your business. Most of the marketers might have already experienced at some point that, it is one thing to gain customers and another entirely different task to retain them. Improving customer satisfaction and loyalty should be your prime…

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