James Corden, FYI: This is what Carpool Karaoke should be like. We go for a drive with Gainsight CEO Nick Mehta and Box CEO Aaron Levie through Palo Alto. Between ABBA tracks we listen in on their discussion on Customer Success, startups, and tips for planning an epic tech conference. Time to Reduce Support Requests…
Welcome to another monthly round up of the top 8 articles in customer success. This month we discover some fundamental answers to major questions on the topic of customer success, witness the powerful connection between growth in SaaS companies and CSM, and even learn about the similarities between customer retention and farming. Let’s get started.…
Before you dig in, though, check out this churn-reduction solution. Presenting customer testimonials and case studies are both great ways to showcase the value of a product or service. We call them customer success stories and some companies are expertly sharing some of the ways they are helping customers. This of course has a real…
The foundation for customer success begins with increasing the amount of customers who use and continue using your product. It’s important to focus on each detail of your customer success strategy in order to make sure you have high retention rates among your customers. At times it can be challenging to figure out a strategy…
![[WATCH] Customer Success as Your Revenue Growth Engine](https://successfull.walkme.com/wp-content/uploads/2016/05/31.jpg)
Who hasn’t heard of Totango? Chances are that most of you reading this have, and therefore will have heard of Guy Nirpaz, Totango’s founder and CEO. Guy is a leader in Customer Success innovation and through this wonderful Prezi presentation, CSMs gain a great understanding of the true potential of investing in customer success. Before…
Customer adoption equates to higher renewal revenue, which means it’s all about adding more loyal customers in order to ensure your company’s long term success. A loyal customer is an individual who uses a product often enough that they become dependent on it. The usage can be daily, weekly, or monthly, and that usage frequency…
Welcome to another list of top customer success articles! This month, we dive deep into the importance of CSM for SaaS growth and startups in general. Learn about internal communication among the different departments, and how marketing and success can work together. In addition, take a look at the interesting research about customer loyalty, and…
What does it take to keep customers engaged and use your product long term? There are many marketing strategies that reel in customers and introduce them to your product. Creating an effective customer adoption process is necessary in order to succeed in the market and stand out from competitors. There are several key components needed…
Recognition of the value of Customer Success is advancing rapidly, and this discipline requires a new breed of professionals. Yet until more candidates see that a career which includes Customer Success can be as fulfilling as one which emphasizes Finance or Marketing, we will see a gap between the number of openings and the number…
The foundation for customer success begins with increasing the amount of customers who use and continue using your product. It’s important to focus on each detail of your customer success strategy in order to make sure you have high retention rates among your customers. At times it can be challenging to figure out a strategy…
