Last week, the 2016 Customer Success Summit took place in San Francisco, getting customer success experts from all across the country under one roof, sharing insights and ideas. One of the most memorable talks at the conference during the Breakout Session was led by Emilia D’Anzica, VP of Customer Engagement at WalkMe.
D’Anzica, a Totango Customer Success Hero, explained why onboarding is the foundation of customer success, and presented some interesting onboarding stories, taken from WalkMe, Royal Canin and Citrix. She then gave some golden tips to getting onboarding right, such as building credibility and offering real-time guidance, and showed how a 100% increase in Conversion Rates is actually accomplishable.
Luckily for us, the presentation has been uploaded to SlideShare, and I’m happy to share it with you: