5 Customer Success Management Predictions for 2015

Customer success management is all about making conscious choices to actively manage customer relationships for the betterment of the company. After all, simply acquiring customers is not enough in today’s competitive world, it is necessary to know how to manage them well too so that they can be retained. In fact customer management is the

10 Tips to Exceed Your Telecom Customers’ Online Experience

* This article is part of a White Paper called “What Telecom Customers Expect from Your Website and how to Exceed Their Expectations.” The Telcom industry has become a commodity product—all now offer pretty much the same handsets and pretty much the same monthly prices. So focusing on service can help you obtain and retain

What is Customer Success and Why it Matters

* This post was inspired by Lincoln Murphy’s excellent article which you can read in full here. Customer success is a holistic, proactive and organization level approach which leverages technology. In addition to that, it uses real time visibility into the health of the customer. In fact, it ensures that your customers including those who

Customer Success: 7 Proven Customer Retention Strategies

Customer success is gaining importance as software is moving to cloud based delivery. Gone are the days when companies could sell a product and leave figuring out how to use it to the customer. Instead, customer success is now predicated on the use of cloud-based software, as customers are subscription based. Customer Success is imperative