We all know that preventing a fire is much easier than putting one out; this mentality can easily be applied to how one approaches best-practice business tactics. Take for example a scenario when a company is proactive—as opposed to reactive–in their approach towards ensuring that customer success is put at the very top of a…
Categories: Customer Success
Standing Out: Tips on How to Shine With Your Customers in 2017
Attracting and retaining customers has never been as vital to the survival of companies as it is today. With the advent of the startup era, more and more organizations are being formed that offer practically identical services to the same cluster of customers. Because of the vast amount of choices, those seeking products and services…
Why Joe Maddon and Theo Epstein would Hit a Home Run as CS Leaders
If only Joe Maddon and Theo Epstein were job searching – We’d hire them! We’re considering extending offers to Joe Maddon and Theo Epstein (Cubs management) to head up our Customer Success team. I know they’ve got a lot going on – like fine tuning and conditioning the team for another World Series victory…
[VIDEO] The Most Unexpected Way to Explain Customer Success
Dreams do come true! Gainsight did what many were not expecting. During this year’s Pulse conference, one of the world’s premier customer success conferences, the audience had a huge surprise in store when the first keynote speaker came on stage. To answer some of the toughest questions that CSMs face today – such as…
Key Learnings from CS100 Summit – Artificial Intelligence, Bonding, Velocity & More!
I had the opportunity to take part in one of the most inspiring, purposeful, and valuable gatherings this year. The CS100 Summit brought 100 leaders, innovators, and customer success executives together in Deer Valley, Utah for three days to discuss everything from proactive company strategies to turning your customer success organization into a profit center.…
Customer Success Best of July 2016
This month’s roundup includes several great customer success articles that’ll help you increase your loyal customer base, including one of the best introductions to the world of customer success you’ll ever read, pro tips by one of the world’s leaders on CS, and a list of conferences you simply can’t miss. Understanding Early Warning…
Great Infographic: Give it to me – I’m worth it!
One of the most common mistakes made by SaaS companies, regardless of their size or the years they have been operating, is using the marketing department solely for the purpose of gaining new customers. The reason why is obvious – new customers equals a rise in present and future revenue (more customers, more purchases, isn’t…
Here are June’s Top Customer Success Articles
June’s Customer Success monthly round-up includes top articles from industry experts on a range of interesting topics, including the process of hiring and choosing the right CSM, what it takes to win back a customer that’s left, and examples of companies that invested in customer success and got a huge ROI. 3 Ways to Engage…
The Customer Success Conferences You Can’t Afford to Miss
2016 is halfway over, but there are plenty of customer success conferences throughout the Summer and Fall for those businesses looking to take their Customer and User Experience quality to the next level. Leaders from some of the biggest household names are headlining these events along with many other progressive organizations and start-ups. No matter…
Carpool Karaoke – The Customer Success Edition
James Corden, FYI: This is what Carpool Karaoke should be like. We go for a drive with Gainsight CEO Nick Mehta and Box CEO Aaron Levie through Palo Alto. Between ABBA tracks we listen in on their discussion on Customer Success, startups, and tips for planning an epic tech conference. Time to Reduce Support Requests…