Top 3 Approaches for ProACTive Customer Success

We all know that preventing a fire is much easier than putting one out; this mentality can easily be applied to how one approaches best-practice business tactics.  Take for example a scenario when a company is proactive—as opposed to reactive–in their approach towards ensuring that customer success is put at the very top of a

Standing Out: Tips on How to Shine With Your Customers in 2017

Attracting and retaining customers has never been as vital to the survival of companies as it is today. With the advent of the startup era, more and more organizations are being formed that offer practically identical services to the same cluster of customers. Because of the vast amount of choices, those seeking products and services

Why Joe Maddon and Theo Epstein would Hit a Home Run as CS Leaders

If only Joe Maddon and Theo Epstein were job searching – We’d hire them!   We’re considering extending offers to Joe Maddon and Theo Epstein (Cubs management) to head up our Customer Success team. I know they’ve got a lot going on – like fine tuning and conditioning the team for another World Series victory

Key Learnings from CS100 Summit – Artificial Intelligence, Bonding, Velocity & More!

I had the opportunity to take part in one of the most inspiring, purposeful, and valuable gatherings this year. The CS100 Summit brought 100 leaders, innovators, and customer success executives together in Deer Valley, Utah for three days to discuss everything from proactive company strategies to turning your customer success organization into a profit center.

The Customer Success Conferences You Can’t Afford to Miss

2016 is halfway over, but there are plenty of customer success conferences throughout the Summer and Fall for those businesses looking to take their Customer and User Experience quality to the next level. Leaders from some of the biggest household names are headlining these events along with many other progressive organizations and start-ups. No matter