As a business owner, your ultimate goal is to have your business succeed, and not end up with a lot of customer churn. That is not going to happen when your customer churn rate is high. Obviously, there is going to be some churn. It happens with every business. But, you need to learn how…
How Customer Success Managers can Overcome the Software Upgrades and Updates Challenge
* This article is part of a White Paper called “How to Tackle the Top 5 Pain Points of Customer Success Managers.” The common issue with all software solutions is the fact that new functionalities need to be added because of changes in market trends and technology improvements. For a SaaS business, both updates and…
Tools Telcos and CSPS Must Use if They Want to Make Online Self-Service Effortless
* This article is part of a White Paper called “What Telecom Customers Expect from Your Website and how to Exceed Their Expectations.” Here are 5 tools you should be using (or carefully consider if you don’t) that will make your Online Customer Experience effortless and thereby successful. 1. Twitter A Coleman Parkes survey…
5 Customer Success Management Predictions for 2015
Customer success management is all about making conscious choices to actively manage customer relationships for the betterment of the company. After all, simply acquiring customers is not enough in today’s competitive world, it is necessary to know how to manage them well too so that they can be retained. In fact customer management is the…
10 Tips to Exceed Your Telecom Customers’ Online Experience
* This article is part of a White Paper called “What Telecom Customers Expect from Your Website and how to Exceed Their Expectations.” The Telcom industry has become a commodity product—all now offer pretty much the same handsets and pretty much the same monthly prices. So focusing on service can help you obtain and retain…
What is Customer Success and Why it Matters
* This post was inspired by Lincoln Murphy’s excellent article which you can read in full here. Customer success is a holistic, proactive and organization level approach which leverages technology. In addition to that, it uses real time visibility into the health of the customer. In fact, it ensures that your customers including those who…
Top 4 Customer Success Software to Use
As a customer success manager, you should understand the benefits of using customer success software and the last impact it can have. This type of software can be used to help you manage customer relationships easily. There are some recommended apps that are available today, therefore, you need to compare all available applications so you…
Customer Success: 7 Proven Customer Retention Strategies
Customer success is gaining importance as software is moving to cloud based delivery. Gone are the days when companies could sell a product and leave figuring out how to use it to the customer. Instead, customer success is now predicated on the use of cloud-based software, as customers are subscription based. Customer Success is imperative…
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