How Customer Success Managers can Overcome Overwhelming Support Requests

* This article is part of a White Paper called “How to Tackle the Top 5 Pain Points of Customer Success Managers.” Perhaps the most exemplary of SaaS providers, Salesforce has excellent advice for CSMs. It encourages them to treat their applications as a comprehensive service, not a mere software product.  This label raises the

3 Customer Retention Strategies That Really Work

Whilst there are obvious advantages of keeping clients loyal as well as maintaining your customer retention rates, it can be an extremely a daunting task to keep retention rates high. Customer Retention Strategies Be the Expert Both small, medium sized and large businesses are increasingly becoming dependent on services to be able to run their


Ensuring your customers are successful when using their new or their newly migrated enterprise business software is no easy task. Here are the 10 MOST POWERFUL PRACTICES TO GUARANTEE CUSTOMER SUCCESS IN ENTERPRISE BUSINESS APPLICATIONS         The eBook covers a range of topics including: Chapter 1: 7 Back-Breaking Obstacles You Must Overcome

A Great Customer Success Manager Has These 5 Qualities

A good customer success manager is more than just an expert on customer engagement. He or she is also a good leader, a good marketer, a good strategist and a good organizer. Customer success requires all these things and more, because keeping your organization’s customers happy and contented with your services is a full-time job.

April Fool’s Day: Why Customer Success Is So Important

Customer success is important, we all know that. But why? This cartoon by Goff  I found for April Fool’s Day, simply answers this question. Enjoy (and don’t forget to share.)   <a href=’;cb=INSERT_RANDOM_NUMBER_HERE’ target=’_blank’><img src=’;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=ad30fa86′ border=’0′ alt=” /></a>

How Customer Success Managers can Overcome the Onerous Onboarding Challenge

* This article is part of a White Paper called “How to Tackle the Top 5 Pain Points of Customer Success Managers.” Onboarding generally refers to the early interactions a company has with users and in the SaaS domain it serves a two-fold purpose:  It should present the platform as a ‘user-friendly’ software with just

Customer Success Team Excellence – What You Need to Know

At the conceptual level, customer success team excellence simply means creating a team that is very good at engaging your organization’s target customers. Whether it’s acquiring new clients or keeping the old ones content, a well established customer success department is one that is simply capable of keeping your organization’s customers, happy content and eager

WalkMe at Customer Success Summit 2015

Customer Success Summit 2015,  taking place March 23-24 in San Francisco, is the industry-leading Customer Success event for SaaS and subscription businesses. It will bring together executives, thought-leaders, and practitioners of Customer Success all in one place. We would like to invite you to meet with the WalkMe team and see for yourself how simple and easy online self-service is no

The Complete Customer Lifecycle Management Overview

Profitability and business growth depends on how effectively a business associates with its customer base, during the acquisition, prospecting and sale process. Customer interaction is a kind of business interface that is unlimited to all departments. It spans across all departments of the company and involves all moving parts of the business machinery. Customer Lifecycle