Standing Out: Tips on How to Shine With Your Customers in 2017

Attracting and retaining customers has never been as vital to the survival of companies as it is today. With the advent of the startup era, more and more organizations are being formed that offer practically identical services to the same cluster of customers. Because of the vast amount of choices, those seeking products and services

Key Learnings from CS100 Summit – Artificial Intelligence, Bonding, Velocity & More!

I had the opportunity to take part in one of the most inspiring, purposeful, and valuable gatherings this year. The CS100 Summit brought 100 leaders, innovators, and customer success executives together in Deer Valley, Utah for three days to discuss everything from proactive company strategies to turning your customer success organization into a profit center.

Six Considerations for Creating a Top-Notch Customer Success Team

With the dawn of the subscription software economy, Customer Success (CS) is still a relatively new field, and how it’s being defined and measured across companies varies greatly.  After launching and developing Customer Success teams at three different companies, I have learned what it takes to build a successful team. The most important qualities of