6 Customer Onboarding Mistakes to Steer Clear of

Acquiring a customer and then providing less than great onboarding, is like scaling a wall only to jump back down once you’ve reached the top. In the era of ever-growing customer expectations, unattended customers will wander off to the competition if onboarding is slow or tedious. To get over the wall, you’ll need to onboard

7 Proven Customer Retention Strategies

The sales cycle is more demanding than ever – customer expectations are “through the roof” and they aren’t afraid to leave at a moment’s notice. This is especially the case in the software business, where software is increasingly shifting to the cloud. And because life-time customer value is so valuable, you can’t afford a decrease

Customer Success Guidelines for Maximum Upselling and Cross-Selling in a World Gone Cloud

This article was originally posted on CloudTweaks With the growth of the subscription economy, companies can no longer assume that a sale means that the deal is closed. Companies need to prove their worth every minute of every hour, every hour of every day and so on. A big part of proving your company’s worth