5 Tricks of the Upselling and Cross-Selling Trade

Turning customers into loyal brand supporters requires the establishment of long-term relationships. In fact, the probability of selling to an existing customer, either through upselling or cross-selling, is 60-70% versus a 5-20% probability of selling to a new prospect. Up-selling involves offering your client a higher-end version of the product they are already interested in

The Greatest Ever – The Ultimate Customer Success Multimedia Library

Here are the top 9 infographics and videos I’ve collected and shared on this blog over the years. Each one carries an important message any customer success manager can benefit from.  1. The countdown of the 10 Oscar-Worthy Emerging Trends in Customer Success Our countdown of our top 10 Oscar-Worthy trends in Customer Success; the biggest

[INFOGRAPHIC] – Will Customer Success Managers Make More Money in 2016?

I found this great infographic we can all benefit from, which presents a salary survey and some insights on the state of the profession, which has become an inseparable part of any serious company’s culture. Nowadays, CEOs of a company who want to succeed, know they need to develop a customer-centric attitude, and put an