10 Oscar-Worthy Emerging Trends in Customer Success

With the Academy awards being a central talking point of recent times, I decided that an award for the Customer Success field and for CSM’s is long overdue. But what would the criteria be? I originally had thought to award the greatest achievements to date, however I decided otherwise. Instead of looking to the past, we’re looking to the future of Customer Success. So here we are friends, my personal nominations for the 10 Oscar worthy trends in Customer Success:

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Mark Silver is the Lead Author and Editor of SuccessFULL. SuccessFULL was created in order to be a spurce of news on the fascinating developing world of customer success. On SuccessFull, Mark shares his thoughts on customer success issues, with the hopes to foster a discussion and interaction with anyone interested. The goal of the blog is not to one-directionally publish information, but to create a full engagement between many voices, so that we can all learn from each other.