If only Joe Maddon and Theo Epstein were job searching – We’d hire them! We’re considering extending offers to Joe Maddon and Theo Epstein (Cubs management) to head up our Customer Success team. I know they’ve got a lot going on – like fine tuning and conditioning the team for another World Series victory…
![[VIDEO] The Most Unexpected Way to Explain Customer Success](https://successfull.walkme.com/wp-content/uploads/2016/10/photo-1458063048042-fa854e05b745-1.jpg)
Dreams do come true! Gainsight did what many were not expecting. During this year’s Pulse conference, one of the world’s premier customer success conferences, the audience had a huge surprise in store when the first keynote speaker came on stage. To answer some of the toughest questions that CSMs face today – such as…
I had the opportunity to take part in one of the most inspiring, purposeful, and valuable gatherings this year. The CS100 Summit brought 100 leaders, innovators, and customer success executives together in Deer Valley, Utah for three days to discuss everything from proactive company strategies to turning your customer success organization into a profit center.…
This month’s roundup includes several great customer success articles that’ll help you increase your loyal customer base, including one of the best introductions to the world of customer success you’ll ever read, pro tips by one of the world’s leaders on CS, and a list of conferences you simply can’t miss. Understanding Early Warning…
With the dawn of the subscription software economy, Customer Success (CS) is still a relatively new field, and how it’s being defined and measured across companies varies greatly. After launching and developing Customer Success teams at three different companies, I have learned what it takes to build a successful team. The most important qualities of…
One of the most common mistakes made by SaaS companies, regardless of their size or the years they have been operating, is using the marketing department solely for the purpose of gaining new customers. The reason why is obvious – new customers equals a rise in present and future revenue (more customers, more purchases, isn’t…
June’s Customer Success monthly round-up includes top articles from industry experts on a range of interesting topics, including the process of hiring and choosing the right CSM, what it takes to win back a customer that’s left, and examples of companies that invested in customer success and got a huge ROI. 3 Ways to Engage…
2016 is halfway over, but there are plenty of customer success conferences throughout the Summer and Fall for those businesses looking to take their Customer and User Experience quality to the next level. Leaders from some of the biggest household names are headlining these events along with many other progressive organizations and start-ups. No matter…
