Why Joe Maddon and Theo Epstein would Hit a Home Run as CS Leaders

If only Joe Maddon and Theo Epstein were job searching – We’d hire them!   We’re considering extending offers to Joe Maddon and Theo Epstein (Cubs management) to head up our Customer Success team. I know they’ve got a lot going on – like fine tuning and conditioning the team for another World Series victory

Key Learnings from CS100 Summit – Artificial Intelligence, Bonding, Velocity & More!

I had the opportunity to take part in one of the most inspiring, purposeful, and valuable gatherings this year. The CS100 Summit brought 100 leaders, innovators, and customer success executives together in Deer Valley, Utah for three days to discuss everything from proactive company strategies to turning your customer success organization into a profit center.

Six Considerations for Creating a Top-Notch Customer Success Team

With the dawn of the subscription software economy, Customer Success (CS) is still a relatively new field, and how it’s being defined and measured across companies varies greatly.  After launching and developing Customer Success teams at three different companies, I have learned what it takes to build a successful team. The most important qualities of

The Customer Success Conferences You Can’t Afford to Miss

2016 is halfway over, but there are plenty of customer success conferences throughout the Summer and Fall for those businesses looking to take their Customer and User Experience quality to the next level. Leaders from some of the biggest household names are headlining these events along with many other progressive organizations and start-ups. No matter