Here are the top 9 infographics and videos I’ve collected and shared on this blog over the years. Each one carries an important message any customer success manager can benefit from.
Our countdown of our top 10 Oscar-Worthy trends in Customer Success; the biggest and best emerging trends in the field.
It’s always fun to analyse predictions we made to see if they came true. How has your 2016 been so far?
Breaking down the churn: Why CSMs are so important.
Why being Customer-Centric in the age of the customer is a recipe for success.
Make Sure the Odds Be Ever in Your Favor!
A great collection of motivational quotes to inspire any customer success manager!
Ensuring your customers are successful when using their new or their newly migrated enterprise business software is no easy task. In this video, you can find 10 great ways to guarantee they stick around.
Sometimes keeping it simple is best.