Standing Out: Tips on How to Shine With Your Customers in 2017

Attracting and retaining customers has never been as vital to the survival of companies as it is today. With the advent of the startup era, more and more organizations are being formed that offer practically identical services to the same cluster of customers. Because of the vast amount of choices, those seeking products and services

Key Learnings from CS100 Summit – Artificial Intelligence, Bonding, Velocity & More!

I had the opportunity to take part in one of the most inspiring, purposeful, and valuable gatherings this year. The CS100 Summit brought 100 leaders, innovators, and customer success executives together in Deer Valley, Utah for three days to discuss everything from proactive company strategies to turning your customer success organization into a profit center.

What is Customer Success and Why it Matters

* This post was inspired by Lincoln Murphy’s excellent article which you can read in full here. Customer success is a holistic, proactive and organization level approach which leverages technology. In addition to that, it uses real time visibility into the health of the customer. In fact, it ensures that your customers including those who